| Continuously rude customer service (management)? | | How do you deal with an incredibly rude employee from a smaller business, when they happen to be the MANAGER of the business? And quite possibly the owner?I have a problem with the girl at the consignment shop where I consign a lot of my clothes at. I love the store, and I definitely don't mind getting paid for the clothes I don't wear.. But the manager is ALWAYS incredibly rude. I should probably mention that I'm usually exceptionally nice to customer service people (being that I have worked as one, and I understand how lovely it is to have nice 'customers').. And so her rudeness is never solicited in any way. I'm wondering what route to take with this.I'm pretty vocal about my opinions and beliefs, and when I have a bad customer service experience more than one time with the same person - I usually write a letter or complain in some sort of manner. This might sound like a really annoying thing to do, but as someone who works in the same field.. Even on my WORST days I still manage to be at the VERY least civil to people. NEVER rude. That's just.. plain common sense. At any rate, when an employee is exceptionally rude to me, I'll usually write a letter to the... | |
| | information on service management. | | what is Service Management and why should i pursue such a course?what is its relevance today and whats good about this specialisation.??y annoying thing to do, but as someone who works in the same field.. Even on my WORST days I still manage to be at the VERY least civil to people. NEVER rude. That's just.. plain common sense. At any rate, when an employee is exceptionally rude to me, I'll usually write a letter to the management letting them know what their employees are doing. But this employee in question IS the management. Now what do I do?Should I write a letter addressing HER? Again, it's a smaller business, so I don't think that there's a corporate office to complain to or anything like that.What would you dO? | |
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